Privacy Policy

Your privacy and health information security are our top priorities

Last updated:

1. INTRODUCTION

MOJOWELL ("we," "our," or "us") respects your privacy and is committed to protecting your personal health information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and services (collectively, "Services").

IMPORTANT

By using our Services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access the Services.

2. HEALTH INFORMATION DISCLAIMER

THIS APPLICATION DOES NOT PROVIDE MEDICAL ADVICE. The Services are intended for informational and educational purposes only. They are not a substitute for professional medical advice, diagnosis, or treatment. Always seek the advice of your physician or qualified health provider with any questions regarding a medical condition.

3. INFORMATION WE COLLECT

3.1 Personal Information You Provide

We collect information about you directly from you, automatically through your use of the Services, and from third parties.

  • Account Information: Email, password, name.
  • Health Profile Information: Age, gender, height, weight, blood type, ethnicity.
  • Medical Information: Medical conditions, allergies, medications, symptoms, medical history, family medical history, surgical history, immunization records.
  • Family Profile Information: Information about family members you choose to add, including caregivers.
  • Lifestyle Information: Exercise habits, diet preferences, smoking status, alcohol consumption.

3.2 Information Collected Automatically

  • Usage Data: Features used, time spent, interaction patterns, crash reports.
  • Sensor Data: Step count, activity data (with your permission).
  • Approximate Location: City, State.
  • Log Data: Access times, app features accessed.

3.3 AI-Generated Information

  • Health Insights: AI-generated recommendations and insights based on your provided data.
  • Symptom Checker Sessions: Symptom analysis sessions and their results.
  • Health Scores: Calculated metrics based on your health data.

4. HOW WE USE YOUR INFORMATION

We use your information to:

  • Provide, maintain, and improve our Services
  • Generate personalized health insights and recommendations
  • Process your symptoms through our AI symptom checker engine
  • Send medication reminders and health notifications
  • Respond to your inquiries and provide customer support
  • Recommend healthcare service providers close to your location
  • Monitor and analyze usage patterns and trends
  • Detect, prevent, and address technical issues
  • Comply with legal obligations

We DO NOT:

  • Sell your personal health information to third parties
  • Share your information with insurance companies
  • Use your health data for advertising purposes
  • Make automated decisions that legally or significantly affect you

5. LEGAL BASIS FOR PROCESSING (GDPR)

We process your personal information based on:

  • Consent: You have given explicit consent for health data processing
  • Contract: Processing is necessary to provide our Services
  • Legal Obligations: We need to comply with legal requirements
  • Vital Interests: Processing is necessary to protect someone's life
  • Legitimate Interests: For our business operations, provided your rights don't override these interests

6. DATA SHARING AND DISCLOSURE

We may share your information only in these circumstances:

6.1 With Your Consent

  • When you explicitly authorize us to share with healthcare providers
  • When you choose to share with family members or caregivers

6.2 Service Providers

We may share with trusted third parties who assist us in:

  • Managing and delivering health insights and symptom analysis
  • Cloud storage (encrypted)
  • Analytics (anonymized)
  • Customer support
  • Payment processing (premium features)

All service providers are contractually obligated to protect your information.

6.3 Legal Requirements

We may disclose information if required to:

  • Comply with a legal obligation, court order, or legal process
  • Protect and defend our rights or property
  • Prevent or investigate possible wrongdoing
  • Protect the personal safety of users or the public
  • Protect against legal liability

6.4 Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred. We will provide notice before your information becomes subject to a different privacy policy.

6.5 Aggregated Data

We may gather Aggregated Data or Anonymized Data about our Services or Users, and disclose the results of such aggregated or anonymized data to our partners, service providers, advertisers, and/or other third parties. Such information is no longer Personal Data and can no longer be used to identify you.

7. DATA SECURITY

We implement appropriate technical and organizational measures to protect your information:

  • Encryption: All data is encrypted in transit (TLS 1.2+) and at rest (AES-256)
  • Access Controls: Role-based access, multi-factor authentication for admin access
  • Regular Audits: Security assessments and penetration testing
  • Incident Response: Established procedures for data breach response
  • Employee Training: Regular privacy and security training

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

8. DATA RETENTION

We retain your information for as long as necessary to provide Services and comply with legal obligations:

  • Active Account Data: Retained while your account is active
  • Health Records: 7 years after last activity (or as required by law)
  • Diagnostic Sessions: 2 years after creation
  • Deleted Account Data: Anonymized or deleted within 90 days of account deletion
  • Legal Holds: Data may be retained longer if subject to legal requirements

9. YOUR RIGHTS AND CHOICES

9.1 Access and Portability

You have the right to:

  • Access your personal information
  • Receive your data in a portable format
  • Request a copy of your health records

9.2 Correction and Deletion

You can:

  • Update or correct your information through the app
  • Request deletion of your account and associated data
  • Remove specific family profiles

9.3 Consent Management

You may:

  • Withdraw consent for data processing at any time
  • Opt-out of non-essential communications
  • Disable specific features that collect data

9.4 Additional Rights (GDPR/CCPA)

Depending on your location, you may have rights to:

  • Object to processing
  • Restrict processing
  • Not be subject to automated decision-making
  • Lodge a complaint with supervisory authorities

10. CHILDREN'S PRIVACY

Our Services are not intended for children under 13 (or 16 in certain jurisdictions). Family profiles for minors must be created and managed by a parent or legal guardian. We do not knowingly collect personal information from children without parental consent.

11. AI AND AUTOMATED PROCESSING

Our AI systems:

  • Process symptoms to provide health insights
  • Generate recommendations based on your profile
  • Do not make final medical decisions
  • Can be overridden or ignored by you at any time

IMPORTANT

AI-generated content is for informational purposes only and should not replace professional medical consultation.

12. THIRD-PARTY SERVICES

Our app may contain links to third-party services. We are not responsible for their privacy practices. We encourage you to review their privacy policies.

13. CALIFORNIA PRIVACY RIGHTS (CCPA)

California residents have additional rights:

  • Right to know what personal information is collected
  • Right to know if information is sold or disclosed
  • Right to say no to the sale of personal information
  • Right to equal service and price

We do not sell personal information.

14. HIPAA COMPLIANCE

IMPORTANT NOTICE

We are not a "Covered Entity" under HIPAA. However, we maintain HIPAA-compliant security standards for protecting your health information. If we partner with covered entities, we will enter into Business Associate Agreements as required.

We are committed to complying with the Health Insurance Portability and Accountability Act (HIPAA) and protecting your health information. Our practices include:

  • Implementing safeguards to protect your information
  • Providing you with access to your health records
  • Ensuring that our business associates comply with HIPAA

If you have any questions about our HIPAA compliance, please contact us.

15. DATA BREACH NOTIFICATION

In the event of a data breach that may compromise your personal information, we will:

  • Notify you within 72 hours of discovery
  • Provide information about what occurred
  • Outline steps we're taking in response
  • Suggest actions you can take to protect yourself

16. CONTACT INFORMATION

For privacy-related questions or to exercise your rights, contact us at:

Data Protection Officer
Wymco LLC
Email: privacy@mojowell.ai
Address: 12521 Traverse Place, Fishers, IN, 46038
Account Deletion

Want to delete your account and all associated data?

Request Account Deletion

17. DISPUTE RESOLUTION

Any disputes relating to this Privacy Policy will be resolved through:

  • Good faith negotiations
  • Mediation (if necessary)
  • Binding arbitration (as last resort)

You may also have the right to file a complaint with your local data protection authority.

18. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy periodically. We will notify you of material changes by:

  • Posting the new Privacy Policy in the app
  • Sending notification to your registered email
  • Requiring acknowledgment for significant changes

Your continued use after changes constitutes acceptance of the updated Privacy Policy.

19. SEVERABILITY

If any provision of this Privacy Policy is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full force and effect.